Effective Date: 2025-07-01
Last Updated: 2026-04-10
1. Who We Are
This Privacy Policy describes how Atomic Guardian Inc. doing business as Atomic Guardian (“we,” “us,” or “our”) collects, uses, discloses, protects, and retains personal information through our website, atomicguardian.com, and in connection with our managed IT, cybersecurity, consulting, support, monitoring, and related business services.
Our contact details are:
Atomic Guardian Inc.
160 Cidermill Ave, Unit 9
Vaughan, Ontario L4K 4K5
Email: [privacy@atomicguardian.com]
Phone: (437) 567-1970
2. Scope of This Policy
This Privacy Policy applies to personal information we collect:
- through our website;
- when you contact us by form, email, phone, or otherwise;
- when you request information, quotes, or services from us;
- when you are a client, prospective client, vendor, referral source, or job applicant; and
- when we provide services directly to your organization.
This Policy does not replace any service agreement, managed services agreement, statement of work, or other contract governing how we handle information on behalf of a client.
3. What Is Personal Information
In this Policy, “personal information” means information about an identifiable individual, as defined under applicable privacy laws. This may include, depending on the circumstances, your name, business contact details, IP address, billing information, support records, or other information that can identify you directly or indirectly.
Business contact information used solely to communicate with an individual in relation to their employment, business, or profession may not be treated the same way under all laws, but we handle it with care in any event.
4. Personal Information We Collect
We may collect the following categories of personal information:
a) Information you provide directly
When you fill out a contact form, request a quote, book a meeting, subscribe to communications, or otherwise contact us, we may collect:
- your name;
- company name;
- email address;
- phone number;
- job title;
- business address;
- details about your inquiry, environment, or service needs.
b) Client and service-related information
When providing services, we may collect or access:
- client contact information;
- ticket and support history;
- device, user, or system identifiers;
- login and audit records;
- security event and monitoring data;
- backup, recovery, and asset information;
- network and infrastructure documentation;
- communications relating to service delivery.
c) Billing and transaction information
If you purchase services from us, we may collect:
- billing contact details;
- invoicing details;
- payment status information;
- limited payment-related details provided through our payment processors.
We do not store full payment card information ourselves unless expressly stated and operationally required. Payment card handling may be performed by third-party payment processors.
d) Website usage information
When you visit our website, we may automatically collect technical information such as:
- IP address;
- browser type;
- device type;
- operating system;
- referring pages;
- pages viewed;
- dates and times of access;
- approximate location derived from IP;
- cookie and analytics data.
e) Job applicant information
If you apply for employment or contract opportunities with us, we may collect information such as:
- your resume;
- work history;
- education;
- references;
- interview notes;
- other information you choose to provide.
5. How We Collect Information
We collect personal information:
- directly from you;
- from your employer or organization when they engage us;
- from forms, emails, calls, meetings, and support interactions;
- automatically through cookies, analytics, logs, and similar technologies;
- from service providers, referral partners, or publicly available business sources where appropriate.
6. Why We Collect and Use Personal Information
We collect, use, and disclose personal information for purposes such as:
- responding to inquiries and requests;
- providing quotes, proposals, and onboarding;
- delivering managed IT, cybersecurity, support, consulting, monitoring, backup, and related services;
- authenticating users and protecting systems;
- detecting, investigating, and responding to incidents, abuse, fraud, or security threats;
- operating, maintaining, and improving our website, services, and client experience;
- administering contracts, billing, collections, and account management;
- communicating with clients, prospects, vendors, and partners;
- sending service notices, updates, and administrative communications;
- sending marketing communications where permitted by law and subject to unsubscribe rights;
- meeting legal, regulatory, insurance, contractual, and internal business requirements.
We limit our collection to what is reasonably necessary for these purposes.
7. Consent
By providing us with personal information, using our website, or engaging with our services, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Policy, except where applicable law permits or requires otherwise.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, some services or features may no longer be available.
Where required, we will seek more specific or express consent.
8. Cookies, Analytics, and Similar Technologies
Our website may use cookies, pixels, tags, session replay tools, analytics tools, and similar technologies to:
- keep the site functioning properly;
- remember preferences;
- understand traffic and user behaviour;
- improve performance and content;
- measure marketing effectiveness.
Some cookies are necessary for the website to function. Others are optional.
You may control cookies through your browser settings and, where implemented, our cookie management tools. Blocking some cookies may affect website functionality.
If we use advertising or behavioural tracking tools, we will aim to provide appropriate notice and choices consistent with applicable law.
9. Marketing Communications
Where permitted by law, we may send you information about our services, updates, promotions, events, or other business communications.
You may unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us at [privacy@yourdomain.com].
Service-related or transactional communications are not marketing communications and may still be sent where necessary.
10. When We Share Personal Information
We do not sell personal information.
We may disclose personal information to:
- employees, contractors, and authorized representatives who need it to perform their duties;
- third-party service providers who help us operate our business, website, support systems, billing, communications, hosting, security, backup, or analytics;
- vendors and subcontractors involved in delivering our services;
- legal, financial, or insurance advisors;
- government bodies, regulators, law enforcement, or other parties where required or permitted by law;
- another organization in connection with a merger, financing, acquisition, sale, or reorganization of all or part of our business, subject to appropriate safeguards.
When we use third-party service providers, we expect them to protect personal information and use it only for authorized purposes.
11. Information We Handle on Behalf of Clients
In many cases, we process or access personal information on behalf of our clients while delivering managed services, support, security, or consulting.
In those cases:
- the client remains responsible for its own privacy notices, legal authority, and internal decisions regarding the personal information it controls;
- we handle that information in accordance with our contract with the client and applicable law;
- our use of that information is limited to providing, securing, supporting, and administering the agreed services, unless otherwise required by law.
12. Cross-Border Processing and Storage
We may store, access, or process personal information in Canada or in other jurisdictions through our own systems or through third-party service providers, including cloud, backup, email, ticketing, RMM, security, and productivity platforms.
As a result, personal information may be subject to the laws of those other jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.
13. Safeguards
We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
These safeguards may include:
- role-based access controls;
- passwords and authentication controls;
- encryption where appropriate;
- secure remote access methods;
- logging and monitoring;
- backup and recovery processes;
- staff confidentiality obligations;
- vendor review and contractual protections.
No method of transmission over the internet or method of storage is completely secure. We therefore cannot guarantee absolute security.
14. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, contractual, security, and operational requirements, and to resolve disputes or enforce agreements.
When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it, as appropriate.
15. Access and Correction
Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.
To make such a request, contact us at [privacy@yourdomain.com]. We may need to verify your identity before responding.
In some cases, we may be unable to provide access or make changes where permitted or required by law, including where the information relates to another individual, is protected by privilege, contains confidential commercial information, or is otherwise exempt.
16. Privacy Incidents and Breaches
If we determine that a breach of security safeguards involving personal information creates a real risk of significant harm, we will take steps required by applicable law, which may include notifying affected individuals, reporting to the appropriate authority, and keeping required records.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, portals, social media pages, or services. We are not responsible for the privacy practices, content, or security of third-party sites or services. We encourage you to review their privacy policies before providing personal information.
18. Children’s Privacy
Our website and services are intended for businesses and adults acting on behalf of organizations. We do not knowingly collect personal information from children through our website for business marketing purposes.
If you believe a child has provided us with personal information improperly, contact us and we will review the matter.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
We will post the updated version on this page and revise the “Last Updated” date above. Material changes may also be communicated by additional means where appropriate.
20. Contact Us / Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
Atomic Guardian Inc.
[privacy@atomicguardian.com]
(437) 567-1970
160 Cidermill Ave, Unit 9
Vaughan, Ontario L4K 4K5
