Tier 1, Tier 2 and Tier 3 IT Support: What Each Level Actually Covers
A plain-language guide to Tier 1, Tier 2 and Tier 3 IT support responsibilities.
Vittorio Romani
7 Signs Your Internal IT Team Needs More Capacity
Seven practical signs your IT team needs added capacity, coverage or specialized expertise.
When Should an Internal IT Team Bring In an MSP?
Practical signals that an internal IT team would benefit from managed service provider support.
Co-Managed IT vs. Managed IT: Which Support Model Is Right for Your Business?
A practical comparison of co-managed and fully managed IT support for growing organizations.
Is Microsoft 365 Business Premium Enough for a Law Firm?
Microsoft 365 Business Premium is one of the best Microsoft licences for a small or mid-sized law firm. It includes far more security than many firms realize. You get Microsoft Entra ID P1 for identity protection, Microsoft Intune for device management, Microsoft Defender for Business for endpoint security, Microsoft Defender for Office 365 Plan 1 … Read more
Microsoft 365 Security Checklist for Vaughan Law Firms
For many Vaughan law firms, Microsoft 365 has quietly become the centre of the business. Email is in Outlook and Exchange Online. Documents are in SharePoint and OneDrive. Meetings happen in Teams. Staff sign into computers using Microsoft accounts. And more firms are now adding Microsoft 365 Copilot. That means a stolen Microsoft 365 account … Read more
LAWPRO Cybersecurity Recommendations: What Vaughan Law Firms Should Actually Have in Place
A cyberattack at a law firm doesn’t just mean a few computers stop working. Client files may become unavailable. Email can go down. Court documents can’t be reached. Trust funds may be at risk. Confidential client information may be exposed. And sometimes the firm simply can’t work. LAWPRO shared the real story of an Ontario … Read more
Law Society of Ontario Cybersecurity Requirements: A Practical Checklist for Law Firms
If you run a law firm in Ontario, you may have heard some version of this question: “Are we compliant with the Law Society of Ontario cybersecurity requirements?” It sounds like a simple question. It isn’t. The Law Society of Ontario does not publish one technical cybersecurity standard that says every law firm must buy … Read more
Cybersecurity Checklist for Vaughan Law Firms: 20 Controls Your IT Provider Should Be Managing
Most law firms have an IT company. That doesn’t necessarily mean they have good cybersecurity. There is a big difference between an IT provider that fixes computers when something breaks and one that actively manages the firm’s cyber risk. For a Vaughan law firm, that difference matters. Lawyers have a professional duty to protect confidential … Read more
Business Email Compromise
Law firms are attractive targets for cybercriminals because they regularly handle sensitive information, trust funds, settlement proceeds, real estate transactions, and confidential client communications. A successful compromise can give an attacker access to both valuable information and significant financial opportunities. Business email compromise is particularly dangerous because it does not always look like a traditional … Read more